Help
The questions people ask most, and how to reach us.
Something not working?
Write to admin@tmdigitalstudio.co.uk and say what you pressed and what happened.
How do I join an itinerary?
Open the link you were sent, or point your phone's camera at the QR code. If you do not have the app yet, it takes you to the store first. When you then open the app, your invite is ready to bring in.
You can also open the app and press Join an itinerary to type the code, or Scan a QR code. Then pick your name from the list, and you are in.
My code does not work
Codes stop working when they run out, or when the organiser makes a new one. Ask whoever sent it for the code that works now. If the app says the itinerary is full, the organiser has to make room first.
A code is 8 letters and numbers, like ABCD-2345. The dash and spaces do not matter.
Do I need an account?
No. You can join and use an itinerary without one. Adding a sign-in on the Account tab means your photos follow you to a new phone.
How do I leave an itinerary?
On the Account tab, press Leave this itinerary. If you made it, you delete it instead, from where you edit it. That deletes it for everyone.
How do I delete my account?
On the Account tab, open your sign-in and press Delete account. It deletes your sign-in and everything you have added.
What do you do with my information?
It is all in the privacy policy, in plain English. The rules for using the app are in the terms.